The Inbox collects judgment incidents — moments when scores drop, streaks form, or the engine flags a decision for review.

​
What triggers inbox items

Common triggers include:
  • Overall score below incident threshold
  • Repeated low scores on a dimension (streak)
  • Evaluation engine flags from judge model
Thresholds are configured server-side (EVAL_INCIDENT_THRESHOLD, EVAL_STREAK_THRESHOLD).

​
Workflow

1

Review

Open the inbox item — see agent, time, and summary.
2

Inspect

Jump to the underlying decision in Monitoring.
3

Act

Fix prompt, policy, routing, or model — then monitor dimension trends.
4

Resolve

Mark or archive items per your team process.

​
Alerts and webhooks

Histeeria supports real-time notifications (Slack, webhooks) when judgment drops. Configure in Settings as integrations become available in your plan.
Inbox is the in-app source of truth; external alerts mirror critical incidents for on-call teams.